Account & Registration
How do I register an account at jl7com?
Creating a jl7com account is quick and straightforward. Click the registration button on the homepage, fill in your personal details including full name, date of birth, email address, and mobile number. Choose a strong password, accept the Terms and Conditions, and submit your registration. You'll receive a verification email to confirm your account. The entire process takes less than 3 minutes.
What is the minimum age requirement to play at jl7com?
Players must be at least 21 years old to register and play at jl7com. This age restriction is mandated by Philippine gaming regulations and strictly enforced. During the verification process, you'll be required to submit government-issued identification proving your age. Underage gambling is illegal, and any accounts found to be held by individuals under 21 will be immediately closed with funds forfeited.
What documents do I need for KYC verification at jl7com?
For KYC verification, jl7com requires a valid government-issued ID such as a Philippine passport, driver's license, or Unified Multi-Purpose ID. You may also need to provide proof of address like a recent utility bill or bank statement showing your name and residential address. Upload clear photos or scans of these documents through your account settings. Verification typically takes 24-48 hours.
Can I have multiple accounts at jl7com?
No, jl7com strictly prohibits multiple accounts. Each player is allowed only one account per person, household, IP address, and payment method. Creating duplicate accounts violates our Terms and Conditions and is grounds for immediate account termination. All accounts linked to the same individual will be closed, and any bonuses or winnings will be forfeited. Use only one verified account.
I forgot my jl7com password. How do I reset it?
If you've forgotten your password, click the "Forgot Password" link on the login page. Enter your registered email address, and jl7com will send you a password reset link. Click the link in the email and follow the instructions to create a new password. For security reasons, choose a strong password that you haven't used on other websites. If you don't receive the reset email, check your spam folder or contact customer support for assistance.
How do I close my jl7com account permanently?
To permanently close your account, contact jl7com customer support via live chat or email at [email protected]. Clearly state your request for account closure and provide your account details for verification. Any remaining balance will be returned to your registered payment method after identity verification. Once closed, your account cannot be reopened. For temporary breaks, consider using our cooling-off period feature instead of permanent closure.